Terms of Service: Usage Agreement

Review SendSeven's terms of service. Understand your rights and responsibilities when using our marketing and messaging platform. Clear language, fair terms.

These Terms of Service ("Terms") govern your access to and use of the SendSeven platform and sendseven.com API services ("Service") provided by SendSeven GmbH ("SendSeven", "we", "us", or "our").

Business Customers Only: The Service is provided exclusively to entrepreneurs and legal entities within the meaning of section 14 German Civil Code (BGB). Consumers within the meaning of section 13 BGB are excluded from using the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

Please read these Terms carefully before using the Service. Your continued use of the Service constitutes acceptance of these Terms.

SendSeven/sendseven.com is a unified messaging API platform and SaaS application that enables multi-channel messaging across various platforms including WhatsApp, Telegram, SMS, Email, Instagram, and Facebook Messenger.

API Access: RESTful API for sending and receiving messages across multiple channels

Web Application: Dashboard for managing conversations, campaigns, and analytics

Campaign Management: Tools for creating and managing email and messaging campaigns

Team Collaboration: Customer conversation management and internal notes

Mobile App: Native mobile application for Android and iOS for managing conversations and contacts on-the-go

AI Features: Optional AI-powered capabilities including answer suggestions, knowledge base search, and ticket summarization (see our Privacy Policy for details)

Be at least 18 years of age or have legal capacity to enter into binding contracts

Represent a legal entity or act as an individual with full legal authority

Not be prohibited from using the Service under applicable laws

You must provide accurate, complete, and current registration information

One account per person or legal entity - multiple accounts are not permitted without prior authorization

You must update your account information promptly if it changes

Maintaining the confidentiality of your account credentials and API keys

All activities that occur under your account

Notifying us immediately of any unauthorized access or security breach

We operate a base-fee billing model. Each plan has a fixed monthly base fee that includes a monthly message volume; usage beyond the included volume is billed per unit. There are no per-user fees and no minimum usage commitment beyond the base fee.

SendSeven offers the Full Suite plans Basic, Professional, Scale, and Enterprise, each with a fixed monthly base fee and an included monthly message volume, as well as an API Only plan billed per connected channel. Per-unit rates for usage beyond the included volume vary by plan. The current base fees, included volumes, and per-unit rates are published on our pricing page.

The monthly base fee is charged for each billing period regardless of actual usage. Usage beyond the included volume is billed in arrears and calculated at invoice time (1st of each calendar month) based on the customer's active plan. Pricing is based on either (a) individually agreed pricing with the customer, or (b) the pricing published on our pricing page at the time the customer places the order or starts the subscription. In case of conflict, individually agreed pricing prevails. Fees charged by third parties (e.g., Meta's WhatsApp conversation fees) are not part of the base fee and are billed separately by the respective third party; SMS delivery costs are settled via prepaid credit.

Every plan includes unlimited team members at no extra cost — there are no per-user fees. Inbound messages are free on all plans. The range of available features (e.g., AI assistants, automation, Knowledge Base) varies by plan as published on our pricing page.

Prices exclude applicable VAT, which will be added to invoices where required

Pricing changes will be communicated at least 30 days in advance and will apply only to future billing periods. Changes to the pricing page do not affect existing subscriptions unless notified in accordance with Section 13 (Changes to These Terms).

Payment is due within 14 days of invoice date. Invoices are generated on the 1st of each calendar month for usage charges incurred during the preceding billing period.

If payment is not received within the due date:

A payment reminder will be sent after 7 days

After 14 days overdue, your account may be suspended until payment is received

Late payment fees may apply as permitted by law

After 30 days overdue, we reserve the right to terminate your account

Each plan includes a fixed monthly base fee with an included monthly message volume:

Usage covered by the included volume incurs no additional charge

If your usage exceeds the included volume, the additional usage is billed at your plan's per-unit rates on top of the base fee

The base fee is charged in full for each billing period, regardless of whether the included volume is fully used

Unused included volume does not carry over to subsequent billing periods

Example: On a plan with a EUR 49/month base fee and 2,500 included messages, sending 2,000 messages in a month costs EUR 49. Sending 3,000 messages costs EUR 49 plus 500 messages at the plan's per-message rate.

New accounts receive a 14-day free trial with 100 test messages across all features and channels. No credit card is required to start. Once the trial ends or the test message allowance is exhausted, you will be prompted to select a plan and enter payment information to continue using the Service.

We operate on a monthly billing cycle with no long-term commitment. You can cancel your subscription at any time without penalty.

You can cancel your subscription anytime from your account dashboard

Cancellation must be submitted before end of the calendar month (UTC timezone)

Alternatively, contact [email protected] to request cancellation

Billing periods run from the 1st to the last day of each calendar month (UTC). For subscriptions started during a month, usage is tracked from the start date and billed on the 1st of the following month. The monthly base fee is prorated for partial months.

Upon cancellation, your access to the Service continues until the end of your current paid billing period. No refunds are provided for partial months.

Subscription fees are generally non-refundable. However, refunds may be issued at our discretion in cases of:

Service outages or failures attributable to us

Customer accounts and data are removed from active systems 30 days after cancellation and deleted from encrypted backups within a maximum of 62 days after cancellation.

Once removed from active systems, data cannot be restored except in case of disaster recovery. Data may remain in encrypted backups for up to a maximum of 62 days after cancellation and will then be deleted in the normal backup rotation.

Data Deleted After Account Cancellation:

Billing records and invoices are retained for 10 years as required by German tax law (Abgabenordnung), even after account deletion.

You agree to use the Service in compliance with all applicable laws and regulations. We may immediately suspend or terminate your access to the Service for violations of these Terms, the Acceptable Use Policy, or applicable laws. The following activities are strictly prohibited:

Illegal content, including content that promotes violence, terrorism, or illegal activities

Harassment, hate speech, or discriminatory content

Content that infringes intellectual property rights

7.2 Compliance with Messaging Platform Policies

When using our Service to send messages via third-party platforms (WhatsApp, Telegram, etc.), you must comply with each platform's policies and terms of service, including:

WhatsApp Business Policy and Commerce Policy

Telegram Terms of Service and Bot API Terms

Meta Platform Policies (Facebook, Instagram Messenger)