Live Chat

Live Chat is a real-time communication channel embedded on websites that lets visitors instantly message your team or an AI chatbot. Unlike email or contact forms, customers get immediate responses, which increases conversion rates and customer satisfaction.

What Is Live Chat?

Live Chat is a real-time messaging tool embedded as a widget directly on your website. Visitors click the chat icon and start an instant conversation with your team or an AI chatbot.

For small and mid-sized businesses, Live Chat is especially valuable: every website visitor who has a question and can't find an answer is a potentially lost customer. Live Chat catches these visitors before they bounce.

Why Live Chat Matters for Your Business

Higher conversion rates: Visitors who engage via chat are significantly more likely to convert than those who don't. Direct contact at the decisive moment makes the difference.

Lower costs than phone: One agent can handle multiple chats simultaneously. Standard questions are answered automatically by the Knowledge Base.

24/7 availability: With AI-powered chat, your business is reachable even outside business hours. The AI answers common questions and collects leads for the next human conversation.

Seamless handover: When a question gets complex, the AI hands off to a human agent with the full conversation history. No repeating required.

How Live Chat Works with SendSeven

The SendSeven Live Chat Widget integrates into any website in minutes. All chats land directly in the Unified Inbox, alongside WhatsApp, Email, and other channels. Your team works in one tool instead of many.

The widget supports GDPR-compliant data collection with an optional pre-chat form (name, email, consent). Every chat is automatically saved as a contact in your contact management.

Best Practices

Set expectations: Display estimated response times when agents are busy. Visitors appreciate honesty over silence.

Use canned responses: Pre-write answers to your top 10 questions. Agents can send them with one click, saving time while staying consistent.

Combine with AI: Let AI handle first-line support automatically. Only escalate to humans when the AI can't resolve the issue. This reduces workload by up to 50%.