What is SendSeven's Unified Inbox?
SendSeven's Unified Inbox brings messages from all seven inbound channels into one team workspace, so small teams handle more volume with less effort. AI answers routine questions from your knowledge base. Features include automatic assignment, ticket management, AI reply suggestions, and cross-channel history. Plans from EUR 49/month; AI and knowledge base from EUR 79 (Professional).
All Your Customer Messages,
In One Place
WhatsApp, Email, Live Chat & more, one smart inbox. AI handles the routine. Your team handles the relationships.
Less Busywork, More Business
Your customers message you on WhatsApp, reply via email, and follow up on Instagram. Without a unified inbox, things fall through the cracks. Here's how SendSeven fixes that.
Every Message, One Screen
WhatsApp, Email, Instagram, Telegram, SMS, Live Chat, Messenger: all in one feed. Stop checking 5 apps every morning. Your customers' messages find you, not the other way around.
Small Team, Big Impact
Even with 2-3 people, you need to know who's handling what. Automatic assignment, internal notes, and handoff tools keep your team in sync, without meetings about meetings.
AI Handles the Routine
"Where's my order?" "What are your hours?" "How do I reset my password?" AI answers these automatically. Your team only steps in for the conversations that actually need a human touch.
Built-in live translation.
Type in English, your customers read in their language. 100+ languages with automatic language detection, live, right in the chat. AI hosted in the EU, GDPR from day one.
One inbox per location, brand, or team.
The North location sees only its own conversations, Sales only theirs. VIP customers land in the VIP inbox automatically. Per inbox: its own channels, automatic sorting, and clear access rights.
Snooze for later.
Not the right moment? Snooze a conversation and it leaves your open list until the time you pick: in an hour, tomorrow, next week. It comes back automatically, and instantly if the customer replies sooner.
Conversations
12 openOne Inbox for Every Channel
Your customers don't care which channel they use. They just want a fast answer. With SendSeven, every conversation lands in one place with full history, whether it started on WhatsApp, moved to email, or continued on Instagram.
- All channels in one inbox, no more tab-switching
- Full conversation history per contact, across every channel
- Customer switches from WhatsApp to Email? You see the full thread
- Rich media, read receipts, and channel-specific features all preserved
- WhatsApp voice calls and voice messages, answered right in the inbox (Beta)
Anna
Nothing Falls Through the Cracks
When a customer has an issue, it becomes a ticket with a priority and a deadline. Your team sees what's urgent, what's waiting, and what's done, at a glance. And when a ticket is closed, SendSeven can automatically archive the whole conversation as a branded PDF or ZIP.
- Messages automatically become trackable tickets
- Priority labels so your team tackles urgent issues first
- See response times and team workload in real time
- Tags and labels for easy filtering and monthly reporting
Team Overview
2 OnlineAuto-Assign to the Right Person
Stop manually assigning every conversation. SendSeven routes messages to the right team member based on skills, availability, or simple round-robin. Nobody's overloaded, nothing waits.
- Round-robin splits the workload evenly across your team
- Skill-based routing sends billing questions to billing, tech to tech
- See who's online, who's busy, and who has capacity
- Hand off conversations with internal notes; the next person has full context
Hi Emily, I can see your order #4521 is delayed. I've escalated this to our logistics team and you'll receive an update within 2 hours.
Thank you for reaching out! Your order is currently in transit. Expected delivery has been updated to tomorrow.
I'm sorry about the delay. Let me check the current status of your shipment and get back to you shortly.
AI Replies in Seconds. Your Team Upsells.
When a customer asks a routine question, AI drafts the perfect answer from your knowledge base. Your team clicks to send and spends the saved time on conversations that drive revenue: upselling, cross-selling, and building relationships.
- AI suggests answers pulled from your FAQ and knowledge base
- One-click to send, or edit first. Your team stays in control
- Conversation summaries so you get context in 5 seconds, not 5 minutes
- More time for the conversations that grow your business
Sofia Navarro
¿Cuándo llegará mi pedido?
When will my order arrive?
Your order will be delivered tomorrow between 2 and 4 PM.
Tu pedido llegará mañana entre las 14:00 y las 16:00.
Language? Sorted.
One agent handles customers in 100+ languages, without a second tool, without bilingual staff. Incoming messages are auto-detected and translated to your team's language. Your replies go out in the customer's language. All in one conversation.
- Opt-in per conversation: you decide when translation is on
- Auto-detection of customer language, Arabic incl. RTL rendering
- AI hosted in the EU, no third-country transfer
- Translation layer appears under the original, both visible
Inboxes
By location, brand, or team
Custom Inboxes: Structure for growing teams.
With 5 people a shared inbox works fine. With 15 across three locations or several brands, it gets messy. Custom inboxes split your inbox into clear areas: North location, Sales, VIP, Workshop. You (owner or admin) set them up, and each teammate sees only their area. No extra cost, included from Professional upward.
- Each inbox has its own channels — and a channel can live in more than one inbox.
- Customers land in the right inbox automatically: anyone tagged "VIP" shows up in the VIP inbox.
- Sort by your own fields too — for example, every customer with a postal code starting in 80 goes to the Munich inbox.
- Decide per inbox who has access: the whole team, or just certain people.
- Owners and admins always see everything. Limits apply only to regular team members.
Up and Running In Minutes
No developers needed. No complex setup. Just three steps and you're live.
Connect Your Channels
Pick the channels your customers use. Our setup wizard walks you through each one. Most connect in under 2 minutes.
Invite Your Team
Add your team members with one click. Set up auto-assignment rules so conversations go to the right person automatically.
Turn On AI
Upload your FAQ or product docs. AI starts suggesting answers immediately and handles routine questions 24/7, even when you're offline.
Frequently Asked Questions
Enterprise-Grade Security. No Enterprise Price.
Fully GDPR compliant. Your customer data stays protected under EU law.
All messages encrypted in transit and at rest. No exceptions.
Hosted on European servers. Your data never leaves the EU.
Role-based access control. Decide who sees what.
Your Customers Are Already Messaging You.
The question is: are you answering from one place, or five? Start free today, connect your first channel in 2 minutes. No credit card required.