What is SendSeven's Live Chat widget?
SendSeven's Live Chat is an AI-powered website widget under 50 KB that installs with one script tag. An AI bot answers from your knowledge base with confidence scoring across four hybrid modes, from fully automated to human-first. GDPR-consent pre-chat forms capture leads, and every chat lands in the shared inbox. From EUR 79/month (Professional).
Turn Website Visitors
Into Conversations
A lightweight chat widget with built-in AI. Answer visitor questions 24/7, capture leads automatically, and manage every conversation from one inbox.
More Than a Chat Widget
A complete visitor engagement system: AI answers, lead capture, and multi-channel continuity.
AI That Answers Before You Do
Your Knowledge Base powers an AI bot that handles common questions 24/7. Answers go out instantly from your own content, no hallucinations. When the AI is uncertain, it escalates to your team with full context.
From Chat to Any Channel
Visitor starts on Live Chat, your team follows up on WhatsApp. One contact profile, full conversation history, no data lost when channels change.
Every Chat Creates a Contact
Pre-chat forms capture name and email. GDPR consent built in. Contacts auto-created in your database, ready for campaigns and follow-ups.
Widget Settings
Brand Color
Position
Pre-Chat Form
Business Hours
Live Preview
Your Brand, Your Widget
Match your widget to your brand in seconds. Choose colors, icon style, button size, and position. Set up pre-chat forms with custom fields and GDPR consent. Configure business hours, auto-open behavior, the teaser bubble, page-specific display rules, and the mobile experience, all with a live preview.
- Brand colors, icon, text color, button size, and left/right positioning
- Teaser bubble above the launcher: your own message and avatar, shown after a set delay and scroll depth, with how long a dismissal is remembered
- Pre-chat form: name, email, custom fields, and GDPR consent checkbox
- Business hours and offline mode with custom away messages
- Page-specific display rules: show on pricing page, hide on blog
- Mobile-first behavior: fullscreen overlay on small screens (default on) plus optional pop-out to a standalone tab so visitors keep their chat while browsing your site
AI Support Bot
Escalation Rules
AI That Knows Your Product
Connect your Knowledge Base (documents, FAQs, website content, and past ticket summaries) and the AI answers only from your content. No hallucinations. In the dashboard, confidence analytics show you how certain the bot was for every answer. Set it to fully automated, AI-first with human backup, or human-first with AI assist.
- 4 hybrid modes: Fully Automated, AI First, Human First, Time-Based Rules
- Confidence analytics in the dashboard: see how certain every answer was
- Smart escalation: on uncertainty, keyword detection, or customer request
- Custom greeting messages and persona settings per channel
Before we start, tell us a bit about yourself
Capture Leads, Not Just Chats
Pre-chat forms collect name, email, and custom fields before the conversation starts, creating a contact automatically. The AI bot can offer newsletter sign-up during the conversation. Double opt-in keeps you GDPR compliant. All contacts flow into your Contact Management with full channel history.
- Pre-chat forms with name, email, phone, and custom fields
- Collect newsletter subscribers directly through the chat conversation
- GDPR-compliant double opt-in with consent checkbox
- Contacts auto-created and enriched in your Contact Management
Anna Klein
acmecorp.com
Connected Channels
Hi, I need help with my order
Here's your tracking link: ...
Order confirmation #4821
Thanks for the quick reply!
Start on Chat, Continue Anywhere
Live Chat conversations land in the same Unified Inbox as WhatsApp, Telegram, Email, and all other channels. When a visitor shares their phone number, follow up on WhatsApp. Same contact profile, full conversation history, same agent, no context lost.
- Live Chat conversations appear in your Unified Inbox alongside all channels
- One contact profile links Live Chat, WhatsApp, Email, Telegram, and more
- Agent assignment and ticket management work across all channels
- AI Support Bot works on Live Chat, WhatsApp, and Telegram with the same Knowledge Base
Live in Three Steps
From zero to live chat in under 5 minutes. No coding required.
Add the Widget
Copy one script tag into your website. Works with any platform: WordPress, Shopify, React, or plain HTML.
Brand and Configure
Match your brand colors, set up pre-chat forms, configure business hours, and connect your Knowledge Base for AI answers.
Start Conversations
Visitors chat, AI answers, leads get captured. Everything flows into your Unified Inbox for your team to manage.
Frequently Asked Questions
Add live chat to your website today
One script tag. AI-powered answers. Lead capture built in. Your visitors are waiting. Give them a way to talk to you.