Your Challenges.
Our Solutions.

See how businesses use our platform and API to automate support, run campaigns, and retain customers.

18 of 18 use cases

Automation & AIStory

AI Knowledge Base

Train AI with your documents, FAQs, and resolved tickets. Get intelligent answer suggestions.

Customer ServiceStory

AI Response Suggestions

Get AI-powered reply suggestions based on your knowledge base and past conversations.

Customer ServiceStory

Automated Summaries

AI-powered summarization of conversations and tickets for quick context.

MarketingStory

Branded Templates

Email templates with your brand colors, logo, and company styling.

MarketingStory

Campaign Analytics

Track opens, clicks, bounces, and deliverability in real-time.

Automation & AIStory

Chatbot Automation

Build AI-powered chatbots that handle inquiries and seamlessly hand off to human agents.

Team CollaborationStory

Contact Management

Manage customer profiles with custom fields, tags, and conversation history.

MarketingStory

Double Opt-In

Secure email confirmation workflow with customizable templates.

MarketingStory

Email Campaigns

Create and send email campaigns with a 5-step wizard and real-time analytics.

MarketingStory

Email Provider Flexibility

Use SendGrid, Mailgun, or custom SMTP for email delivery.

Customer ServiceStory

Internal Notes

Add private notes to conversations for team collaboration without customers seeing.

Customer ServiceStory

Live Chat Widget

Embed a customizable live chat widget on your website for real-time support.

Customer ServiceStory

Multi-Channel Inbox

Unified inbox for WhatsApp, Telegram, SMS, and Email conversations in one place.

Team CollaborationStory

Role-Based Access Control

Granular permissions with 78 scopes across 10 system roles.

MarketingStory

Subscriber Compliance

GDPR and CAN-SPAM compliant subscription management with full audit trail.

Customer ServiceStory

Ticket Creation

Convert conversations into support tickets with automatic AI summarization.

Automation & AIStory

Ticket Management

Convert conversations to tickets, assign to agents, set priorities, and track resolution.

MarketingStory

Visual Email Builder

Drag-and-drop email editor that produces mobile-responsive designs.

Two ways to implement every use case

Whether you prefer our intuitive platform or want to build custom integrations with our API, every use case comes with detailed documentation for both approaches.

Platform Guide

Step-by-step instructions for using features through our platform. Perfect for non-technical users.

API Guide

Endpoint documentation, code examples in multiple languages, and integration patterns for developers.

Learn the Fundamentals

New to customer engagement platforms? Our guide explains what a CEP is and why it matters.

View Full API DocumentationTalk to an Expert

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