SendSeven for Recruiting | Faster Hires, Less Ghosting
Cut candidate ghosting and fill roles faster. WhatsApp, SMS, email & Live Chat in one inbox; AI answers applicant FAQs 24/7. GDPR-compliant.
SendSeven helps recruiting agencies reduce candidate ghosting by 60% through instant WhatsApp communication with 98% open rates. An AI chatbot handles applicant FAQs 24/7, automated interview reminders cut no-shows by 50%, and WhatsApp broadcasts reactivate talent pools with 5-10% conversion rates. All GDPR-compliant with EU hosting, AI processing in Frankfurt (Vertex AI).
SendSeven replaces your fragmented communication stack with one platform that combines <a href="/en/channels/whatsapp">WhatsApp</a>, email, SMS, live chat, Instagram DM, Messenger, and Telegram in one central inbox. Every recruiter sees the complete contact history of a candidate – regardless of which channel the communication ran through.
You search on LinkedIn, email on Outlook, call from your mobile and lose talent between channels.
76% of recruiters have been ghosted by candidates. Average time-to-hire is 36–44 days – but top talent is off the market after 10 days. The problem is rarely the position – it's that candidates are waiting for a response while competitors respond via WhatsApp within minutes. SendSeven makes you reachable where your candidates actually are: WhatsApp, SMS, email, live chat and more – all in one inbox.
Hi, I applied for the project manager position. Any update?
09:14Your application was received! We’d like to invite you for an interview. Does Thursday at 2 PM with Ms. Weber work?
09:14Perfect, see you then! 🙏
09:15Brands that rely on SendSeven
- PepsiCo
- SEWOBE
- Brazen Labs
- Hypatia Advisory
- Strg+
- dunatura
- Heineken
- Shoplogin
- BN Sicherheit
- Techsys Digital
- Ofenerlebnis
- Maserico
What slow candidate communication actually costs you
Whether staffing agency or in-house recruiting – most teams underestimate how much money is lost through slow, fragmented candidate communication. Here are the numbers for a team with 30 open positions:
Candidate ghosting due to slow responses
Top candidates expect a response within 24 hours. Those who respond by email after 3 days lose them to competitors who respond via WhatsApp within minutes. Each unfilled position costs €500/day in lost productivity.
Example calculation: 30 open positions × 76% ghosting rate. In 40% of ghosting cases, slow communication was the reason = 9 lost candidates/month. At 4 additional vacancy days × €500/day = €18,000 productivity loss/month.
No-shows at job interviews
Without timely reminders via WhatsApp or SMS, up to 30% of candidates don't show up for interviews. This not only costs recruiter time, but delays the entire hiring process by weeks.
Example calculation: 80 interviews/month × 30% no-show rate = 24 lost interviews. Per interview: 2 hours recruiter time (€60/h) + hiring manager time (€90/h) = €7,200 wasted personnel costs.
Manual coordination consumes recruiter capacity
Recruiters spend 40% of their time on administrative tasks: writing emails, coordinating appointments, providing status updates. Time that's missing for active sourcing and candidate relationships.
Example calculation: 4 recruiters × 40% admin time × 40 h/week × 4 weeks = 256 hours/month. At internal costs of €45/h = €11,520/month, of which at least €4,800 can be saved through AI chatbot and central inbox.
Typical annual loss for a recruiting team with 30 open positions – through slow candidate outreach, interview no-shows, and manual processes. This isn't a budget problem – it's a communication problem.
Why your recruiting is underperforming
Whether recruiting agency or in-house team – whether Head of Talent Acquisition, daily recruiter, or managing director of a staffing firm: the symptoms differ, but the cause is the same: fragmented, too slow candidate communication.
1 inbox, all channels, 1 AI assistant for your recruiting
SendSeven replaces your fragmented communication stack with one platform that combines WhatsApp, email, SMS, live chat, Instagram DM, Messenger, and Telegram in one central inbox. Every recruiter sees the complete contact history of a candidate – regardless of which channel the communication ran through.
Plus an AI chatbot that answers frequent applicant questions 24/7: job details, application status, company info. For complex inquiries, it automatically escalates to a recruiter. Campaigns for talent pool activation are sent via WhatsApp broadcast, email, or SMS – from one dashboard. Connect SendSeven to your ATS via Zapier, Make.com, or n8n.
- Central inbox for WhatsApp, email, SMS, live chat, Instagram DM, Messenger & Telegram
- 360° candidate profile with complete channel history, tags, and segmentation by skill, location, status
- AI chatbot with knowledge base – answers applicant FAQs 24/7 and escalates to recruiters
- WhatsApp broadcasts & SMS campaigns for talent pool activation and job communication
- Integration with your ATS and tools via Zapier, Make.com, n8n, or REST API
- GDPR-compliant, EU hosting · AI in Frankfurt, double opt-in for every channel
Each channel has a purpose and measurable KPIs
In recruiting, it's not about being on every channel – but using the right channel at each phase of the candidate journey. Here's the optimal mix:
Initial candidate outreach, interview coordination, quick follow-ups, talent pool broadcasts, onboarding info
For any time-critical communication – from first outreach to job offer
Concrete scenarios that accelerate hires immediately
No theoretical workflows – but five recruiting problems you can solve with SendSeven from day 1. For staffing agencies and in-house teams alike.
Candidates don't respond to your emails
You source a top candidate, write a personal email – and hear nothing. 79% of your recruiting emails are never opened. The candidate has already accepted via WhatsApp at another company.
Initial outreach via WhatsApp with 98% open rate
Contact candidates where they actually read: via WhatsApp. Send personalized messages via the official WhatsApp Business API – professional, GDPR-compliant, with verified company profile. Your entire team sees the history in the central inbox. Outside business hours, the AI chatbot answers initial questions about the position and company.
Candidates respond in minutes instead of days. Up to 7× more applications from active outreach – proven by DACH recruiting studies.
30% of your candidates don't show up for interviews
Appointment scheduled, hiring manager blocked, room reserved – and the candidate doesn't come. No call, no cancellation. No-shows cost 2–3 hours per incident and delay the entire hiring process.
Automatic interview reminders via WhatsApp & SMS
Send scheduled reminder messages via WhatsApp or SMS: 24 hours before with all details (address, contact person, what to bring) and 2 hours before as a quick reminder. Use scheduled sends from the SendSeven dashboard. Candidates can directly cancel or reschedule via reply – all in the central inbox.
Interview attendance rate increases to over 82%. Less wasted recruiter and hiring manager time. Faster hiring.
Thousands of contacts in ATS – but no channel that reaches them
You've built a talent pool over the years: former applicants, silver medal candidates, passive talent. But your newsletter has 18% open rate. 82% of your talent pool remains silent.
Talent pool broadcasts via WhatsApp & SMS
Segment your contacts by skills, location, salary expectations, or custom fields and send targeted WhatsApp broadcasts: new positions, industry insights, event invitations. 98% open the message. Combine with email newsletters for more detailed content and SMS for urgent positions. All from one dashboard, GDPR-compliant with double opt-in.
vs. 1–2% via email. With 2,000 contacts in talent pool = up to 200 active candidates per broadcast instead of 20–40 via email.
Recruiters answer the same questions hundreds of times
"Is the position still open?", "Can I work remotely?", "What's the application process?", "What's the salary?" – Routine questions make up 60% of all candidate contacts. Every minute a recruiter spends on FAQ answers is missing from active sourcing.
AI chatbot on your career page – available 24/7
Feed the SendSeven AI assistant with your job postings, company info, benefits, application process, and FAQ. The bot answers applicant questions instantly – via live chat on the career page, WhatsApp, or Messenger. For complex questions (salary, specific role), it automatically escalates to a recruiter, including conversation context.
Applicants get an answer in seconds instead of days. Recruiters gain back 15–20 hours/month for value-adding tasks.
No transparency – who told the candidate what?
Recruiter A wrote via email, Recruiter B called, the hiring manager responded on LinkedIn. No central history, no handover. Candidates are contacted twice or – worse – forgotten.
Central inbox with 360° candidate profile
All messages – WhatsApp, email, SMS, live chat, Instagram DM – come together in one inbox. Every recruiter sees the complete history of a candidate across all channels. Tickets can be assigned to a colleague, internal notes remain visible to the team. Tags and custom fields enable quick segmentation by skill, phase, or location.
No candidate is forgotten, no contact double-contacted. Handovers work seamlessly – even during vacation or sick leave.
What SendSeven means for your recruiting team
Conservative calculation based on 4 recruiters, 80 interviews/month, and industry-standard benchmark values for the DACH market.
Calculation based on DACH recruiting benchmarks (sources: Gem, StepStone, Indeed, Ashby). Actual results vary by team size, industry, and existing tool setup.
Applicant data deserves special protection and candidates know it
In recruiting, you process personal data to a special degree: resumes, salary expectations, health information, assessments. GDPR compliance isn't optional here – it's a prerequisite for trust and legal security.
EU hosting · AI processing in Frankfurt
All applicant data is processed on EU servers (Google Cloud), AI processing in Frankfurt (Vertex AI). No data transfer to the US, no dependency on US Privacy Shield successors. Your candidate data never leaves the EU.
GDPR-compliant opt-in for every channel
Double opt-in for WhatsApp, email, SMS, and push. Audit-proof documentation of every consent. Candidates can manage their communication preferences at any time – transparent and traceable.
Deletion periods & retention concepts
Automatic deletion periods for applicant data after expiry of legal retention obligations (6 months according to AGG). Configurable according to your internal policies. DPA (Data Processing Agreement) is included by default.
WhatsApp Business API – Meta Business Partner
SendSeven uses the official WhatsApp Business API with verified company profile. The only GDPR-compliant way to use WhatsApp in recruiting. No recruiters' private mobile numbers, no gray area.
Frequently asked questions
Is candidate communication via WhatsApp GDPR-compliant?
Which channels work best for recruiting?
Can I automate interview reminders and applicant FAQs?
How much does SendSeven cost and how fast can we start?
How does SendSeven reduce time-to-hire and ghosting?
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