What is a Knowledge Base in SendSeven?
The SendSeven Knowledge Base unifies website crawl, file upload, editorial FAQs, and solved tickets into one source. The AI uses RAG to answer from your content, optionally with source citations, and checks every reply against your sources before sending. It delivers the same answer across live chat, WhatsApp, and Telegram. Setup takes under 5 minutes.
One source for
every answer
Connect your website, documents, FAQs, and resolved tickets. The AI answers from your content and checks every reply against your sources. If it finds nothing, it doesn't guess but hands over to your team. One knowledge base, every inbound channel: WhatsApp, Email, SMS, Instagram, Messenger, Live Chat, and Telegram.
Knowledge sources
4 sources, one knowledge
Website crawl
120 pages
Documents
23 files
FAQs
47 FAQs
Tickets
312 resolved
Uploading…
3 of 5 documentsWebsite crawl in progress
Crawled 75 of 240 pagesYou decide what your AI answers from
Four RAG sources, dedicated folders per bot, and one knowledge level for every inbound channel. You decide what your AI is allowed to see, and every reply is checked against your sources before it goes out.
Four sources, one knowledge
Website crawl with real-time progress, file upload for PDF/DOCX/TXT, editorial FAQs, and, optionally, FAQ entries from your closed tickets. Every source stays updatable. Re-index with a single click.
Knowledge folders per bot
Organize knowledge in folders: product catalog, docs, HR policies, complaints. Assign each bot or automation exactly one folder. So the sales bot never gives HR answers, and vice versa.
One KB for every channel
Build your knowledge once. The AI answers with it on WhatsApp, Email, SMS, Instagram, Messenger, Live Chat, and Telegram. Consistent, source-backed, no duplicate maintenance.
Knowledge sources
4 sources, one knowledge
Website crawl
120 pages
Documents
23 files
FAQs
47 FAQs
Tickets
312 resolved
Uploading…
3 of 5 documentsWebsite crawl in progress
Crawled 75 of 240 pagesFour sources, full context
Crawl your website with a real progress bar ("75 of 240 pages"), upload PDFs and Word files and see status per file. Maintain FAQs directly in the editor and let the AI learn from every resolved ticket.
- Website crawler with real-time progress, on first crawl and every re-crawl
- File upload with per-file status: blue spinner, green success, amber/red alerts on issues
- Inline FAQ editor: question, answer, immediately available. Ideal for seasonal or campaign knowledge
- Tickets as a source: resolved cases become reusable knowledge, original history stays visible
Knowledge folders
Sales
Product catalog, prices, terms
Support
Technical docs, FAQs, tickets
HR policies
Onboarding, leave, travel costs
Knowledge folders & bot assignment
Knowledge grows, and not every bot needs to know everything. With knowledge folders, you organize content by topic, brand, or department and assign each bot or automation exactly one folder. The sales bot pulls from the product catalog, the support bot from technical docs, the HR bot from policies. Clear ownership, precise answers, no cross-contamination.
- Folder structure for topics, brands, or departments: nest as deep as needed
- Bot assignment: every automation accesses exactly one folder
- Context-aware actions per document type: download PDF/DOCX, edit FAQs inline, view tickets as summary
- Secure download links: signed, access-protected, no public URL
AI Assistant
Write a reply from this conversation and your Knowledge Base.
You can cancel your subscription any time under Settings → Subscription → Cancel. The cancellation takes effect at the end of the current period.
- terms-2026.pdf · p. 4
- FAQ · Cancel your subscription
AI assistant right inside the inbox
In any conversation, your team opens the AI Assistant with the sparkle button and works in two tabs: "Reply" drafts an answer from the conversation and your knowledge base, "Ask" puts a question straight to the knowledge base. Every suggested reply lists the sources it used.
"Use This Reply" puts the draft into the message field. Your team stays in control: the agent edits and sends it, nothing goes out automatically.
- Two tabs: reply from conversation and knowledge base, or ask the knowledge base directly
- Every suggested reply lists its knowledge-base sources under "Sources"
- "Use This Reply" puts the draft in the message field to edit; "Regenerate" makes a new one
- Type /kb in the message field to get an inline answer with a source citation
Customer question
How do I cancel my subscription?
AI answer
You can cancel any time. Go to Settings → Subscription → Cancel. The cancellation takes effect at the end of the period.
Delivered to
One KB. Every channel. Identical answer.
One knowledge, every channel
Same question, same answer, whether a customer asks on WhatsApp, via Email, in Live Chat, or on Telegram. The AI draws from the same knowledge base and delivers consistent, source-backed answers. When unsure, it automatically hands off to a team member, with the full conversation history. You maintain the knowledge base once, the impact scales across all inbound channels.
- Identical answers across every inbound channel, no duplicate maintenance
- Answers draw on your knowledge base, with a grounding check against your sources
- Your team sees the sources; customers see them only if you switch them on per bot
- Off, Assist or Auto: per conversation you decide whether the AI agent replies, drafts or stays out
Ready to answer in three steps
From empty to productive in under 5 minutes. No coding, no model training.
Connect a source
Enter your website URL and start the crawl, or upload PDFs, write FAQs, activate tickets as a source. Progress shown in real time.
Bot assignment
Assign one knowledge folder per bot. Sales bot gets the product catalog, support bot gets the docs. Clean separation, precise answers.
Live in the inbox
The bot is active immediately on every inbound channel: WhatsApp, Email, SMS, Instagram, Messenger, Live Chat, and Telegram. Team members use the AI assistant in the inbox for reply suggestions.
Frequently asked questions
Can the AI still hallucinate sometimes?
SendSeven keeps the AI bound to your content. With Retrieval Augmented Generation (RAG), the AI is shown the most relevant passages from your knowledge base before every answer and answers from them. A grounding check then compares the answer against your sources. If the AI agent can't help, it says so or hands over to your team.
Which file formats can I upload?
PDF, DOCX, and TXT. Larger files are automatically split into sections and indexed. You see the status per file: blue spinner during upload, green banner with the number of indexed documents on success, amber or red alert if something is blocked. If you prefer short knowledge snippets, use the inline FAQ editor.
Is the knowledge base GDPR compliant?
Yes. All content is processed and stored in the EU, and the DPA (Data Processing Agreement) is included in every plan by default. Encryption in transit and at rest. You stay in full control: delete content at any time or deactivate individual sources. Detailed role and permission controls govern who can view or edit which knowledge folder.
How do I keep the knowledge base up to date?
One click on "Re-crawl" fetches all stored website pages again, removes outdated content from the AI index, and indexes new pages. The re-crawl also shows real-time progress ("47 of 120 pages"). Documents can be updated or replaced individually, FAQs edited inline. For regular updates, you can trigger re-crawls via automation or API.
What are knowledge folders and when do I need them?
Knowledge folders are folders inside your knowledge base, each forming its own RAG corpus. You need them as soon as multiple bots or automations should cover different knowledge, like a sales bot for the product catalog and a support bot for the technical docs. Each bot accesses exactly one folder. That keeps answers precise and prevents the sales bot from starting to answer HR questions.
How does the handoff to a team member work?
The AI agent hands over to your team when the customer asks for a person, on keywords you define, or when it can't help. The conversation lands in the inbox with the full history, so your team sees what the AI agent already answered and can follow up. Per conversation you choose Off, Assist or Auto, and your team can take over at any time.
Which channels does the AI work on?
On every inbound channel: WhatsApp, Email, SMS, Instagram, Messenger, Live Chat, and Telegram. As soon as a customer request arrives in the inbox, the AI checks your knowledge base and suggests an answer, or hands off directly to a team member. Browser Push is outbound only (sending) and doesn't need KB answers.
Does the knowledge base cost extra?
The knowledge base is included from Professional (€79/month) through Scale and Enterprise. It isn't part of Basic (€49/month, no AI), and it isn't available on API Only. Every Full Suite plan includes a monthly message bundle plus one transparent per-message rate; AI answers are billed as AI Credits. No per-user fees, no limits on sources or knowledge folders. The 14-day free trial gives you full access, including the knowledge base.
Privacy that quietly runs along
GDPR compliant with DPA in the plan, no surcharge.
TLS-encrypted in transit, AES-256 at rest.
Hosting in the EU.
Roles & permissions per knowledge folder: who sees what, who changes what.
Build your AI knowledge base
Connect sources, assign a knowledge folder to a bot, live everywhere your customers reach out. 14-day free trial, up to 250 AI Credits included, no credit card.