SendSeven for E-Commerce | Recover Carts, Grow Revenue
Recover up to 30% of abandoned carts. WhatsApp, email, SMS, Live Chat & Instagram in one inbox; AI resolves 70% of routine queries. GDPR-compliant.
SendSeven helps e-commerce businesses reduce cart abandonment by up to 30% through real-time customer engagement via WhatsApp, Live Chat, SMS, Email, Instagram DM, and more. An AI chatbot resolves 70% of routine queries 24/7, while targeted WhatsApp campaigns achieve 98% open rates vs 21% for email. All GDPR-compliant with EU hosting.
SendSeven replaces your fragmented tool stack with one platform that brings <a href="/en/channels/whatsapp">WhatsApp</a>, email, SMS, live chat, Instagram DM, Messenger, and browser push together in a single inbox. Your team sees the complete contact history of every customer – regardless of which channel they write from.
It's not your offer costing you revenue it's being unreachable.
70% of shopping carts are abandoned. 52% of your existing customers never buy a second time. The problem is rarely the product – it's that customers with questions, doubts, and buying intent can't reach anyone when it matters. SendSeven makes you available where your customers already are: WhatsApp, live chat, email, SMS, Instagram DM, and more.
Is the dress available in size M? And how fast is delivery?
14:32Yes, size M is in stock! Delivery in 2–3 business days. Shall I add it to your cart? 😊
14:32Yes please! 🙏
14:33Brands that rely on SendSeven
- PepsiCo
- SEWOBE
- Brazen Labs
- Hypatia Advisory
- Strg+
- dunatura
- Heineken
- Shoplogin
- BN Sicherheit
- Techsys Digital
- Ofenerlebnis
- Maserico
What fragmented communication actually costs you
Most e-commerce businesses underestimate how much revenue they lose due to missing or uncoordinated customer communication. Here are the numbers for a typical store with 50,000 monthly sessions:
Cart abandonment due to lack of availability
Customers have questions about sizes, materials, delivery times, or returns – and can't find a quick answer. No live chat, no WhatsApp, just a contact form. Result: they buy elsewhere.
Example calculation: 50,000 sessions × 8% add-to-cart rate × 70% abandonment. Studies show: 53% abandon because open questions go unanswered. At €85 AOV = €23,800 in lost revenue/month that a live chat or WhatsApp could recover.
Existing customers you never reach again
Acquiring a new customer costs 5–7× more than reactivating an existing one. But if your only weapon is the email newsletter, you reach just 21% of them – the rest stays silent.
Example calculation: 500 new customers/month × 52% no repeat purchase × €85 AOV × 12 months = €42,000 in lost annual revenue. A WhatsApp broadcast with 98% open rate actually reaches these customers.
Support costs for routine inquiries
"Where is my package?", "Can I return this?", "Do you have this in size 42?" – routine questions make up 60–70% of all support tickets. Each ticket costs €8–12 in staff time.
Example calculation: 800 orders/month × 45% routine inquiries × €10/ticket = €3,500/month for questions that an AI chatbot with your knowledge base can answer in seconds.
Typical annual revenue loss for an online store with 50,000 sessions/month – due to lack of availability, weak retention communication, and manual support processes. This isn't marketing budget you need to increase – it's revenue that already belongs to you.
Why your store is performing below its potential
Whether you're Head of Marketing, E-Commerce Operations, or Customer Experience – the symptoms differ, but the root cause is the same: fragmented, reactive customer communication.
8 channels, 1 inbox, 1 AI assistant
SendSeven replaces your fragmented tool stack with one platform that brings WhatsApp, email, SMS, live chat, Instagram DM, Messenger, and browser push together in a single inbox. Your team sees the complete contact history of every customer – regardless of which channel they write from.
On top of that, an AI chatbot answers routine questions 24/7 from your knowledge base and automatically escalates complex issues to your team. Send campaigns via WhatsApp broadcast, email, SMS, or push – all from the same dashboard. Connect SendSeven to your store and all existing tools via Zapier, Make.com, or n8n.
- Unified inbox for WhatsApp, email, SMS, live chat, Instagram DM, Messenger & Telegram
- Custom Inboxes per brand or shop: one inbox per brand, the same channel can be shared across brands, agents only see their own inquiries
- 360° contact profile with full channel history, tags, and segmentation
- AI chatbot with knowledge base – answers routine questions 24/7 and intelligently escalates to your team
- Campaign builder for email, WhatsApp broadcasts, SMS, and browser push
- Connect to your store and tools via Zapier, Make.com, n8n, or REST API
Every channel has a purpose and measurable KPIs
In e-commerce, it's not about being present on as many channels as possible – it's about using the right channel at the right touchpoint. Here's the optimal mix:
Purchase advice via chat, review requests, VIP broadcasts, personal consultation, campaigns
When speed & personal touch make the difference
Real scenarios that drive revenue from day one
No theoretical workflows – these are the five e-commerce problems you can solve with SendSeven starting on day 1.
Customers ready to buy can't find anyone to ask
53% of cart abandoners have open questions: Does the size fit? When will it arrive? Can I return it? Your store only shows a contact form – and the customer is gone.
Live chat & WhatsApp as real-time purchase advice
Embed the SendSeven live chat widget on your product pages. Customers ask questions right in the store – your team responds from the unified inbox. Those who don't use chat can reach you via WhatsApp or Instagram DM. Outside business hours, the AI chatbot takes over with answers from your knowledge base.
Customers who receive advice before purchasing convert up to 3× more frequently than those without contact, according to Forrester.
60–70% routine inquiries blocking your support team
"Where is my package?", "How do I return this?", "Do you have this in size 42?" – your team answers the same questions hundreds of times. Cost: €8–12 per ticket, €3,600/month just for routine inquiries.
AI chatbot with your knowledge base – 24/7
Feed the SendSeven AI assistant with your FAQs, return policies, size guides, and shipping info. The bot answers routine questions instantly – via live chat, WhatsApp, or Messenger. On low confidence scores or complex cases, it automatically escalates to a human agent, including full conversation context.
Saves your team ~25 hours/month and reduces support costs by approx. €2,500/month. Customers get an answer in seconds instead of hours.
52% one-time buyers – your email newsletter doesn't reach them
You send retention campaigns via email, but 79% of recipients never open them. Your CRM has the contacts – but no channel that actually reaches them.
WhatsApp broadcasts & SMS campaigns for existing customers
Segment your contacts by tags, purchase behavior, or custom fields and send targeted WhatsApp broadcasts: product launches, VIP offers, seasonal promotions. 98% open the message. Combine with email for more detailed content and SMS for time-sensitive offers.
vs. 1–2% via email newsletters. With 5,000 recipients and €85 AOV = up to €42,500 in revenue per campaign.
Flash sales only perform through paid ads
Your email blasts for flash sales have an 18% open rate and reach customers too late. The sale is over before most see the email. Result: more budget for social ads instead of owned channels.
Time-sensitive campaigns via WhatsApp + SMS + push
Send flash sale alerts as WhatsApp broadcasts to your opt-in list. 98% read the message within 5 minutes. Complement with browser push for anonymous visitors and SMS for maximum urgency. All schedulable with scheduled sends from one dashboard.
Customers see the offer in minutes instead of hours. Owned channels instead of ad budget – with higher conversion and lower costs.
Too few reviews – weak social proof
93% of all buyers read reviews before purchasing. But your review emails have a response rate below 2%. Product pages without reviews convert up to 270% worse.
Review requests via WhatsApp broadcast
Send targeted WhatsApp broadcasts to customers who recently purchased – with a direct link to leave a review. The barrier is minimal: one tap is enough. Segment by product category and personalize the message. Optional: incentive (€5 coupon) for the next order.
8–12% response rate via WhatsApp vs. 1–2% via email. More reviews = higher CVR on your product pages.
What SendSeven means for your store
Conservative calculation based on industry benchmark values. Adjust the values to match your store:
Calculation based on industry averages for DACH e-commerce (sources: Baymard Institute, Forrester, Statista). Actual results vary depending on store size, product category, and existing channel setup.
In e-commerce, data privacy isn't a feature it's a conversion factor
67% of German online shoppers abandon checkout if they don't trust the data privacy practices. Your customer communication must be GDPR-compliant – not as a legal obligation, but as a competitive advantage.
EU hosting & data residency
All customer data is stored and processed on EU servers. No data transfers to the US, no dependency on US Privacy Shield successors. Your customer data stays in Europe.
GDPR-compliant opt-in management
Double opt-in for every channel – email, WhatsApp, SMS, push. Automatic consent management with audit-proof documentation. Customers can manage their preferences centrally at any time.
Integrated DPA & deletion policies
Data Processing Agreements (DPA) are included by default – no back-and-forth with your legal department. Automatic retention periods and deletion policies ensure compliance without manual effort.
WhatsApp Business API – Meta Business Partner
SendSeven uses the official WhatsApp Business API with a verified business profile and green checkmark. End-to-end encryption, no scraping, no personal numbers. Professional and trustworthy.
Frequently asked questions
Is WhatsApp GDPR-compliant for online shops?
Which channels work best for e-commerce customer communication?
How much does SendSeven cost for an online store?
Can an AI chatbot answer routine shop questions automatically?
How fast can we go live with SendSeven?
Related industries
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Recover the revenue that already belongs to you.
Try for free – and see in 14 days what cross-channel customer communication can do for your store.
No credit card required · 100 test messages included · Setup in 5 minutes · GDPR-compliant