Facebook Messenger for Business: Chat, Bots & Commerce
Connect with customers on Facebook Messenger. Chatbots, quick replies, product sharing, and click-to-Messenger ads. Integrated into SendSeven's unified inbox.
Facebook Messenger reaches over 1 billion monthly users and 40 million businesses, supporting both live service chat and chatbot automation. SendSeven connects your Facebook Page in minutes, puts Messenger threads in one shared inbox, and exposes the same conversations through the REST API. From EUR 49/month, AI from EUR 79.
Connect with 1 billion monthly active users on the platform they already use. Customer service, marketing, and commerce – all through Messenger with SendSeven.
FAQ
What is the Messenger Platform?
The Messenger Platform is Meta's API for businesses to build automated and live chat experiences on Messenger. It supports chatbots, rich media messages, quick replies, buttons, and templates. Businesses can use it for customer service, marketing, and commerce through solution providers like SendSeven.
How do Messenger chatbots work?
Messenger chatbots use automated conversation flows to respond to customer messages. You define triggers, intents, and responses – the bot handles FAQs, collects information, and routes complex queries to human agents. With SendSeven, you can enhance chatbots with AI-powered responses from your knowledge base.
Can I use Messenger for marketing?
Yes. Messenger supports click-to-Messenger ads from Facebook and Instagram, as well as recurring notifications for opted-in subscribers. All marketing messages must comply with Meta's messaging policies and require user opt-in.
Is Messenger GDPR-compliant?
Meta provides GDPR compliance tools for Messenger, including data access and deletion requests. SendSeven adds an additional layer by processing all data within the EU, providing consent management, and maintaining a full audit trail. Together, this makes Messenger suitable for GDPR-regulated businesses.
How does Messenger differ from WhatsApp for business?
Messenger is tied to Facebook Pages and offers richer chatbot capabilities, native Facebook ad integration, and commerce via buy-link in chat. WhatsApp has a larger global user base (3B vs 1B), higher open rates, and end-to-end encryption. Many businesses use both channels – SendSeven manages them from one unified inbox.