AI Response Suggestions: Reply Faster & Smarter

Get AI-powered reply suggestions based on your knowledge base and past conversations. Reduce response time by 70%. One click to send or customize.

SendSeven's AI response suggestions analyze the customer conversation and suggest an answer from your knowledge base. Your agent types /ai in the chat, reviews the suggestion with its confidence score and source, and decides: accept, edit, or reject. Result: 44% faster resolution, 35% more consistency. From EUR 79/month (Professional).

Support agents spend significant time crafting responses to common questions. They need to search through documentation, copy-paste templates, and ensure consistency across the team. This slows down response times and increases training overhead for new agents. This is particularly painful in recruiting, where slow replies cost candidates.

SendSeven integrates with Google Gemini to provide intelligent Live Chat response suggestions based on your uploaded knowledge base documents, FAQs, and conversation history. Agents can accept, edit, or reject suggestions with one click.

Automatic learning from your documentation

One-click accept or customize suggestions

AI suggestions appear automatically when viewing customer messages. Here's how to use them:

Go to Settings > Knowledge Base > Documents. Upload PDFs, Word docs, or crawl your help center website to build your AI knowledge base.

In Settings > Tenant Settings, ensure "AI Analysis" feature is enabled for your account.

When you open a conversation, AI suggestions appear below the message input. Click the sparkle icon to see alternative suggestions.

Click "Use" to insert the suggestion into your reply field. Edit as needed, then send. The AI learns from your edits over time.

Use the Agent Suggestions API to integrate AI responses into your custom interfaces.

Mark a suggestion as accepted (for learning)

Request AI-generated response suggestions for a message

Mark a suggestion as accepted for AI learning