SendSeven for Insurance | Fewer Cancellations, Faster Claims
Cut policy cancellations and speed up claims. WhatsApp, email, SMS & Live Chat in one inbox; AI resolves 65% of routine queries. GDPR-compliant.
SendSeven helps insurers and brokers cut policy cancellations by up to 40% via WhatsApp, Live Chat, SMS and Email. An AI chatbot resolves 65% of routine queries 24/7, from claims status to address changes. Photo-upload claims reporting cuts processing time 70%, and WhatsApp cross-selling converts at 5-7%. GDPR-compliant, EU-hosted, AI processing in Frankfurt.
SendSeven replaces your fragmented communication stack with one platform that combines WhatsApp, email, SMS, live chat, Instagram DM, Messenger, and browser push in one central inbox. Every employee sees the complete contact history of a policyholder – regardless of whether the last message came via WhatsApp, email, or live chat.
You don't lose customers to cheaper rates but because of silence at the critical moment.
42% of all insurance customers cite poor communication as their biggest disappointment. Average response time to a customer inquiry is 78 hours – over three days. The problem is rarely the product – but that policyholders can't reach anyone when it matters, with claims, contract questions, or advice needs. SendSeven makes you reachable where your customers already communicate: WhatsApp, email, SMS, live chat, and more.
I just had a rear-end collision. What do I need to do?
09:14Upload photos + fill out the accident report. I’ll forward everything to your claims adjuster.
Photos are uploaded! 📸
09:16Brands that rely on SendSeven
- PepsiCo
- SEWOBE
- Brazen Labs
- Hypatia Advisory
- Strg+
- dunatura
- Heineken
- Shoplogin
- BN Sicherheit
- Techsys Digital
- Ofenerlebnis
- Maserico
What fragmented communication actually costs you
Most insurance companies and brokerage firms underestimate how much revenue and customer retention they lose due to missing or delayed communication. Here are the numbers for a typical agency with 5,000 existing customers:
Cancellations due to poor service
Customers don't cancel because of the rate – but because they feel poorly served. 45% of policyholders are willing to switch providers if service isn't right. And retaining an existing customer costs 6× less than acquiring a new one.
Example calculation: 5,000 existing customers × 5% avoidable cancellation rate × €350 average annual premium = €87,500 lost commission per year, which could be avoided through proactive communication via WhatsApp and email.
Routine inquiries block your advisors
"When will my claim be settled?", "How do I change my bank details?", "What services does my plan cover?" – Routine questions make up 60–70% of all inquiries. Each call costs €7–12 in advisor time – time that's missing for consultation and sales.
Example calculation: 600 customer inquiries/month × 65% routine inquiries × €10.80/contact = €4,200/month for questions an AI chatbot with your knowledge base could answer in seconds.
Missed cross-selling opportunities
Your existing customers need more than one insurance – but if you only communicate via email newsletter, you reach only 21% of them. The recommendation for disability or legal protection insurance never arrives.
Example calculation: 5,000 customers × 15% cross-selling potential × 7% conversion with proactive WhatsApp consultation × €1,000 annual premium = €52,500 additional commission/year, achievable through targeted WhatsApp broadcasts.
Typical annual loss for an insurance agency with 5,000 existing customers – through avoidable cancellations, blocked advisor time, and missed cross-selling opportunities. This isn't budget you need to increase – it's revenue that already belongs to you.
Why your agency stays below its potential
Whether agency owner, back office, or claims management – the symptoms differ, but the cause is the same: fragmented, reactive customer communication across too many isolated channels.
Every channel, 1 inbox, 1 AI assistant for insurers and brokers
SendSeven replaces your fragmented communication stack with one platform that combines WhatsApp, email, SMS, live chat, Instagram DM, Messenger, and browser push in one central inbox. Every employee sees the complete contact history of a policyholder – regardless of whether the last message came via WhatsApp, email, or live chat.
Plus an AI chatbot that answers routine questions 24/7 from your knowledge base – from "What services does my plan cover?" to "How do I report a claim?". For complex cases, it automatically escalates to your back office, including conversation context. Campaigns for contract renewals, cross-selling, or seasonal offers are sent via WhatsApp broadcast, email, or SMS – from one dashboard. Via Zapier, Make.com, or n8n, you connect SendSeven with your agency management system and all existing tools.
- Central inbox for WhatsApp, email, SMS, live chat, Instagram DM, Messenger & Telegram
- 360° contact profile with complete channel history, tags, and segmentation by contract type
- AI chatbot with knowledge base – answers routine questions 24/7 and escalates to your back office
- Campaign builder for email newsletters, WhatsApp broadcasts, SMS campaigns, and browser push
- Integration with your management system and tools via Zapier, Make.com, n8n, or REST API
- Automatic PDF or ZIP archive of every closed conversation for complete documentation
Every channel has a purpose and measurable KPIs
In the insurance industry, it's not about being present on as many channels as possible – but using the right channel at the right touchpoint of the customer journey. Here's the optimal mix:
Claims reporting with photo upload, personal consultation, document requests, cross-selling broadcasts, contract renewal reminders
When speed, personal approach, and document exchange make the difference
Concrete scenarios that show immediate impact
No theoretical concepts – but the five insurance problems you can solve from day 1 with SendSeven.
Claims reporting takes weeks instead of minutes
The customer has water damage. They send an email, wait 3 days for a response, then are supposed to send photos by mail. In 40% of cases, documents are missing upon initial submission – each follow-up request via letter costs additional days.
Claims reporting & photos via WhatsApp – in minutes
The customer writes via WhatsApp, sends photos directly from their smartphone. Your back office receives everything in the central inbox, can immediately ask follow-up questions and request missing documents via WhatsApp. Outside office hours, the AI chatbot records the initial report and forwards it in structured form.
Complete claims report in minutes instead of weeks. Fewer follow-up requests, faster settlement, more satisfied customers.
60–70% routine inquiries block your advisors
"What services does my plan cover?", "How do I change my address?", "When is my claim settlement coming?" – Your back office answers the same questions hundreds of times. Cost: €7–12 per call, over €4,000/month just for routine questions.
AI chatbot with your knowledge base – available 24/7
Feed the SendSeven AI assistant with your FAQs, rate descriptions, claims reporting instructions, and contact info. The bot answers routine questions immediately – via live chat, WhatsApp, or Messenger. For complex cases, it automatically escalates to your back office, including conversation context and collected customer data.
Saves your team ~20 hours/month and reduces service costs by approx. €2,700/month. Your advisors have time for consultation and sales instead of routine answers.
Contract renewals proceed without contact – or expire quietly
Contracts renew automatically or expire without you having proactively contacted the customer. Your renewal emails have a 21% open rate – the customer doesn't notice them and switches to the comparison portal.
Multi-stage renewal campaigns via WhatsApp, email & SMS
Segment customers by contract expiration and plan targeted campaigns with scheduled sends: an email campaign with rate overview, a WhatsApp broadcast with personal message from the advisor, an SMS campaign as final reminder. 98% open the WhatsApp message – and you have the chance to advise the customer before they cancel.
For 250 at-risk contracts/year × €350 annual premium = €35,000 saved commission through proactive renewal communication.
Cross-selling potential remains unused
Your portfolio has an average of 1.8 contracts per customer – the industry average is 3.2. Cross-selling only happens at personal appointments, and most customers only come during claims. Your newsletter with product recommendations has a click rate under 2%.
Targeted cross-selling broadcasts via WhatsApp
Segment customers by existing contracts, life situation, and tags – and send targeted WhatsApp broadcasts: car insurance customers receive disability insurance recommendations, families are approached about term life insurance. Personal, direct, with return channel for questions. Your advisor responds from the central inbox.
vs. 1–2% via email. For 1,000 recipients and €500 annual premium = up to €35,000 additional commission per campaign.
Website visitors leave without making contact
Potential new customers visit your website, compare rates, have questions – but the only contact option is a contact form or phone number. 96% of website visitors leave the page without making contact.
Live chat widget & AI chatbot as digital initial consultant
Embed the SendSeven live chat widget on your rate pages. Visitors ask questions directly on the website – your team or the AI chatbot responds in real-time. The AI assistant qualifies the lead, collects contact details and insurance needs, and hands over to your advisor. Outside office hours, the chatbot takes over completely.
Allianz agencies report an ROI of up to 12.2 with messaging tools for lead ads – because contact is immediate and personal.
What SendSeven means for an agency with 5,000 existing customers
Conservative calculation based on an average annual premium of €350, 600 monthly customer inquiries, and industry-standard benchmark values.
Calculation based on industry averages for DACH insurance agencies (sources: Fralytics Service Quality Study, GDV, Versicherungsforen Leipzig, Statista). Actual results vary depending on portfolio size, product mix, and existing communication setup.
In the insurance industry, data protection isn't a feature it's a requirement
Insurance data belongs to the most sensitive categories of personal data. Your customers entrust you with their health data, financial information, and most personal life circumstances. The communication platform must live up to this trust.
EU hosting · AI processing in Frankfurt
All customer data is processed on EU servers (Google Cloud). Optional AI processing runs in Frankfurt (Vertex AI Enterprise). No data transfer to the USA, no dependency on US cloud providers. Your policyholder data never leaves the EU.
GDPR-compliant opt-in for every channel
Double opt-in management for WhatsApp, email, SMS, and push – with audit-proof documentation. Your customers decide themselves via which channel they want to be contacted. Important for BaFin compliance: every consent is provable and revocable at any time.
Integrated DPA & deletion concepts
Data processing agreements (DPA) are included as standard – no back-and-forth with your legal department. Automatic retention periods and deletion concepts ensure compliance without manual effort.
WhatsApp Business API – Meta Business Partner
SendSeven uses the official WhatsApp Business API with verified company profile. End-to-end encryption, no scraping, no private numbers. Your customers communicate with your official company profile – professional, trustworthy, and GDPR-compliant.
Frequently asked questions
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