What are SendSeven AI Bots?
SendSeven's no-code AI bots handle sales, support and routing across seven inbound channels. Two templates and 55 preset prompts get you started; per bot you set a personality and a scoped knowledge folder. A confidence threshold and handover keywords pass the conversation to an agent. EU AI Act disclosure is built in. From EUR 79/month.
Your new AI agent.
100 % factual.
100 % team player.
Bots that only answer what's actually in your knowledge base. Handovers to your team with full context. Every channel, nine templates, EU AI Act transparency built in.
Three things that make our bots better
Templates instead of prompt engineering, hybrid instead of full automation, controlled knowledge instead of letting the AI run free. All directly in the platform: no code, no extra tools.
Templates instead of prompt engineering
Nine ready-made bot templates for sales, support, appointment booking, lead qualification, FAQ and routing. You pick the goal, we deliver the personality, greeting and logic. Live in under five minutes.
Human and AI in hybrid mode
Clear escalation rules, keywords like "speak to a person", confidence thresholds and out-of-hours behavior. On every handover your team sees the full conversation history. No more "can you describe your issue again".
Knowledge under control
Each bot draws only from the knowledge folders you assign it. The sales bot stays in the product catalog, the support bot stays in the technical docs. If the AI can't answer from your knowledge, it doesn't answer at all.
Automated where it adds value. Personal where it matters.
Hybrid mode instead of either/or. Your bots handle the routine: opening hours, shipping status, appointment booking, product inquiries. The moment things get sensitive (complaints, cancellations, individual cases) they hand over to your team. With the full conversation history, the AI confidence per answer and the handover reason. Nobody starts from zero, neither your agent nor your customer.
- Confidence threshold per bot: hand over below 55 %, 70 % or 85 %
- Escalation by keyword: "human", "real agent", "support agent", freely configurable
- Out-of-hours behavior configurable: the bot responds differently outside your business hours
- Your team sees the full AI conversation including source citations and confidence values
One entry point, three clean routes
The router bot receives every request and sends it where it belongs: to the sales bot, the support bot or directly to an agent. One short question ("How can I help you?") and three clear options. On WhatsApp, Messenger and Live Chat as buttons. On SMS and email as a "1, 2 or 3" reply. Nobody ends up in the wrong inbox, and your team only gets what truly needs a human.
- Three or more routes per entry: sales, support, complaints, human, appointment
- Cross-channel: buttons on WhatsApp/Messenger, "1/2/3" fallback on SMS and email
- Each route leads either to a specialist bot or the human agent queue
- Auto-preview instantly shows how the routing message looks in each channel
Specialists instead of one-bot-fits-all
Instead of one bot that half-answers everything, nine templates for clearly defined tasks. The sales agent advises on products and qualifies leads. The support agent resolves tickets from the knowledge base. The appointment bot books directly into your calendar. Each bot accesses exactly the knowledge folders you assign: the sales bot can't see HR policies, the support bot can't see the price list. Clear ownership, precise answers, fewer hallucinations.
- 9 templates: Support Agent, Router, Sales Agent, Lead Qualification, FAQ Bot, Appointment Bot, Autoresponder, Email Support, Keyword Bot
- Each bot has its own knowledge folder; "Knowledge base only" mode for anti-hallucination guarantee
- Confidence threshold per bot: minimum confidence required to answer, otherwise handover or "I don't know"
- Context-aware: detailed answers for complex questions, short replies for quick chat
Personality that fits your brand
Bots sound exactly the way you need them to, not like a robot. You configure the greeting message, personality prompt with behavior rules and response language per bot. Write "Be friendly, patient and speak plainly", or give specific rules: "Never make promises you can't keep. Offer a human agent for complex topics." The bot follows, and automatically translates that into all the languages your customers write in.
- Greeting message freely configurable: multi-line, with emojis, in your tone of voice
- Personality prompt with behavior rules, tone and guidelines (e.g. "never invent anything not in the KB")
- Response language: detect automatically or enforce a fixed language (e.g. English only regardless of input)
- 30+ language translations AI-generated and stored at the push of a button, editable at any time
EU AI Act-ready. Built in.
From August 2026, Article 50 of the EU AI Act requires that customers know when they are talking to an AI. SendSeven delivers the building blocks: customizable AI disclosure text, avatar with a clear display name, mention of human handover availability in the greeting. Escalation by keyword, threshold or customer request. Activation rules per channel with priority. Everything auditable, everything documented. You use the transparency tools, we handle the architecture and hosting in the EU.
- AI identity & disclosure: avatar, display name, customizable disclosure text per Art. 50
- "Mention escalation in greeting" toggle: every customer sees immediately that a human is available
- Escalation keywords & confidence threshold, auditable in session history
- Activation rules: decide per channel which bot runs with which priority
From template to live bot in 5 minutes
Pick a template, set knowledge and personality, activate on channels. No code, no model training, no migration.
Choose a template
Pick from 9 templates: Support Agent, Sales Agent, Router, Appointment Bot, Lead Qualification … Each comes with a greeting, personality prompt and routing logic.
Set knowledge & identity
Assign knowledge folders, customize the AI disclosure text, define escalation keywords. A live Test Bot panel sits embedded next to the editor: chat against the bot using its current config and watch how every change affects the answer in real time, with live confidence and handover counter.
Publish on channels
Publish to an existing widget on your site, spin up a fresh one, or attach the bot to WhatsApp, Telegram, Messenger, Instagram, or Email. Per-channel activation rules decide which bot runs where, with priority if more than one is wired to the same channel.
Frequently asked questions
Privacy that works quietly in the background
GDPR-compliant with DPA included in the plan, no extra charge.
TLS-encrypted in transit, AES-256 at rest.
EU hosting · Servers in Germany · AI models in EU region.
Roles & permissions per knowledge folder; sales bot cannot see HR data.
Build your first bot in minutes.
Pick a template, connect your knowledge, go live on a channel. 14-day free trial, 100 AI responses included, no credit card. Escalations to your team cost nothing extra.