Multi-Channel Inbox: All Messages in One Place
Manage WhatsApp, Email, SMS, Instagram, and Messenger from one unified inbox. Reduce response times by 60% with AI-assisted replies. Try now.
SendSeven's multi-channel inbox consolidates all seven channels in one interface, with automatic assignment via round-robin or skill-based routing, AI response suggestions from your knowledge base, a ticket system, and complete cross-channel conversation history. Plans from EUR 49/month; AI and knowledge base from EUR 79 (Professional).
Customer service teams struggle to manage conversations across multiple messaging platforms. Agents constantly switch between WhatsApp Business, Telegram, email clients, and SMS dashboards, leading to missed messages, slow response times, and inconsistent customer experiences.
Built especially for e-commerce teams, sendSeven provides a unified inbox that aggregates all customer conversations from WhatsApp, Telegram, SMS, Messenger, Instagram, and Email into a single interface. Agents can view, respond, and manage all conversations without switching contexts.
Single dashboard for all messaging channels
Real-time message delivery and status updates via WebSocket
Complete conversation history with customer context
The Conversations module in the SendSeven dashboard provides your unified inbox. Here's how to use it:
Click "Conversations" in the left sidebar. On mobile, tap the chat icon in the bottom navigation bar.
Use the channel filter dropdown to view conversations from specific platforms (WhatsApp, Telegram, SMS, etc.) or select "All" to see everything.
Click on any conversation to view the full message history. The right panel shows contact details, custom fields, and conversation metadata.
Type your message in the input field at the bottom and press Enter or click Send. The message will be delivered via the same channel the customer used.
Click the "Assign" button to transfer the conversation to another agent. The assignee will receive a notification.
Use the Conversations and Messages API to build custom inbox interfaces or integrate with your existing tools.
List all conversations with pagination and filters
Get conversation details including messages
Retrieve all open conversations with pagination
Send a reply to an existing conversation