How do I automate customer service with an AI chatbot?
SendSeven's AI agent answers recurring questions from your knowledge base, without coding. Per conversation you choose Off, Assist or Auto, and your team can take over at any time. The agent works across live chat, WhatsApp, and Telegram and hands complex cases to your team. GDPR-compliant with EU hosting. From EUR 79/month (Professional).
Your Team Answers Once.
The Bot Handles the Rest.
The same five questions, every day. Opening hours, directions, appointment availability. Your AI bot answers them instantly from your knowledge base -- so your team can focus on what actually needs a human.
AI agent
Handover to your team
The Same Questions, Every Single Day
It's Monday morning at Dr. Weber's dental practice. The phone rings. 'Do you have any appointments this week?' The receptionist checks, answers, hangs up. Three minutes later, the phone rings again. 'Where exactly are you located? Is there parking nearby?' Then: 'Which insurance plans do you accept?'
By lunchtime, the receptionist has answered the same five questions 20 times -- while patients in the waiting room need attention. This is the reality for small and mid-sized businesses everywhere: restaurants, physiotherapy clinics, law offices, retail stores. Staff spend hours answering questions that could be handled with a single FAQ page -- if customers would read it.
90% of customers rate an immediate response as important when they have a question. But a 3-person team can't answer 50 messages across WhatsApp, live chat, and email simultaneously. The result: slow responses, frustrated customers, and a team that never gets to the work that actually matters.
An AI That Knows Your Answers
SendSeven's AI bot reads your knowledge base (FAQs, documents, website content, and optionally FAQ entries created from closed conversations) and answers customer questions around the clock. It answers from your own content. No guessing: if it finds nothing, it says so or hands over to your team.
Here's how it works at Dr. Weber's practice: A patient asks on WhatsApp, 'Do you have appointments available this week?' The bot checks the knowledge base and responds: 'Yes, we have openings on Wednesday at 2pm and Friday at 9am. Would you like to request one?' The receptionist only sees the conversation if the bot can't help -- or if the patient explicitly asks for a human.
You choose the level of automation per conversation: Off keeps it with your team, Assist has the AI agent write drafts that your team sends, and Auto lets the AI agent reply on its own. Your team can take over at any time.
Less Routine, More Impact
Businesses using AI chatbot automation see measurable changes in three areas.
Do you have appointments this week?
Where exactly are you located?
Is there parking nearby?
Feed It Your Content, Get Real Answers
Upload documents, add FAQs and your website; optionally turn closed conversations into new FAQ entries. The AI answers from your material. No guessing. Every answer includes a source reference in the dashboard so you can verify accuracy.
- Upload documents, add FAQs and your website; optionally add FAQ entries from closed conversations
- AI answers from your content, no guessing
- Source attribution visible in the dashboard for every answer
- Update your knowledge base anytime -- the AI adapts immediately
AI agent
Handover to your team
Your Level of Automation
Not every business wants full automation from day one. Per conversation you choose Off, Assist or Auto, so you can start with drafts and let the AI agent reply on its own once you trust its answers. Your team can take over at any time.
- Off: the conversation stays with your team
- Assist: the AI agent writes drafts, your team sends
- Auto: the AI agent replies on its own
- Your own reply always wins over the AI suggestion
AI agent
Handover to your team
Smart Handoff When It Matters
The bot knows when it can't help. Customer asks for a person? A keyword you defined comes up? The question is out of scope? The conversation goes to your team with the full chat history, so nobody has to repeat themselves.
- Handover when the bot can't help or the question is out of scope
- Keywords you define: 'complaint', 'billing', 'manager' go to your team
- Customer can always request a human agent at any time
- Full conversation history transfers -- no context lost on handoff
AI agent
Handover to your team
One Bot, Every Channel
The same AI bot works on live chat, WhatsApp, and Telegram -- with the same knowledge base and the same handover rules. No need to build separate bots for each channel. Manage everything from one dashboard.
- Same bot runs on Live Chat, WhatsApp, and Telegram simultaneously
- One knowledge base powers all channels -- update once, apply everywhere
- Channel-specific greeting messages and persona settings available
- All conversations land in the Unified Inbox for your team
ROI in Numbers
What This Could Look Like
Dr. Weber's dental practice receives about 60 messages per day across WhatsApp, live chat, and phone. 80% are the same questions: appointment availability, directions, insurance, parking, preparation instructions. After setting up SendSeven's AI bot with a knowledge base of 25 FAQ entries, the bot resolves up to 34 of those 48 routine questions each day without handoff. The receptionist now handles around 26 conversations instead of 60 -- freeing up about 2 hours per day for patient care.
Typical scenario based on industry data
Bot Live in 10 Minutes
From setup to first automated answer -- no coding required.
Add Your Knowledge Base
Upload FAQs, product docs, or paste your website URL. The AI learns your content instantly.
Configure Bot & Rules
Set your handover keywords, customize greeting messages, and pick your channels.
Activate on Your Channels
Turn the bot on for Live Chat, WhatsApp, and Telegram. It starts answering immediately.
Step-by-step guides for bot setup via the dashboard or API.
Platform Guide: Step by Step
Set up chatbot automation:
Configure Away Messages
Go to Settings > Automation > Away Messages to set up off-hours responses.
Set Up Knowledge Base
Upload documents and FAQs to train the AI assistant.
Create Bot Flows
Build conversation flows with triggers, conditions, and actions.
Define Handoff Rules
Set conditions for when the bot should transfer to a human agent.
Test and Deploy
Test your bot in the simulator, then activate it on your channels.
API Reference: Developer Access
Configure automation via API.
| Method | Path | Description |
|---|---|---|
| GET | /api/v1/automation/away-messages | Get away message settings |
| PUT | /api/v1/automation/away-messages | Update away messages |
| POST | /api/v1/automation/bot-handoff | Trigger manual bot-to-agent handoff |
await fetch('/api/v1/automation/away-messages', {
method: 'PUT',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
},
body: JSON.stringify({
enabled: true,
message: "Thanks for reaching out! We'll respond within 24 hours.",
schedule: {
timezone: 'Europe/Berlin',
off_hours: [{ start: '18:00', end: '09:00' }],
weekends: true
}
})
});Frequently Asked Questions
How long does it take to set up the AI bot?
About 10 minutes. Upload your FAQ or documents to the knowledge base, set your handover keywords, and activate the bot on your channels. No coding required. Our step-by-step guide walks you through every setting.
Will the AI make up answers?
No. The AI answers exclusively from your knowledge base content: documents, FAQs, website pages, and, optionally, FAQ entries created from closed conversations. It never invents information. When it doesn't find a good answer, it escalates to your team instead of guessing.
Can I control how much the bot handles vs. my team?
Yes. Per conversation you choose Off (your team replies), Assist (the AI agent writes drafts, your team sends) or Auto (the AI agent replies on its own). You can switch modes at any time, and your team can take over whenever it wants.
On which channels does the bot work?
The AI bot works on Live Chat, WhatsApp, and Telegram -- all from the same knowledge base. You can activate it on one channel or all three simultaneously. Channel-specific greeting messages and persona settings are available.
What happens when the bot can't answer a question?
The bot hands the conversation to your team: when the customer asks for a person, on keywords you define (like 'complaint' or 'billing'), or when it can't help. Your team receives the full chat history, so the customer doesn't have to repeat anything.
What does the AI chatbot cost?
The AI bot is available from Professional (€79/month), with unlimited users and no per-user fees, and includes the Unified Inbox, all 8 channels, and knowledge base. AI answers are counted in AI Credits: from 1 credit per answer, plus 1 when it uses your knowledge base, and the answer also counts as a sent message. Credits come out of your plan's included volume first; beyond it a credit costs €0.01. 14-day free trial, no credit card required.
Let Your Bot Handle the Routine
Same questions, every day? Let AI answer them. Your team focuses on what matters. 10-minute setup, no coding required.