Automated Summaries: AI Conversation Insights

Get instant AI summaries of customer conversations. Understand context in seconds, track sentiment trends, and identify coaching opportunities automatically.

SendSeven's AI summaries condense conversations and tickets in seconds: core issue, key points, outcome. Automatically on ticket close or on-demand for active conversations. Summaries can flow into the knowledge base automatically. Cross-channel (WhatsApp + email = one summary). API access for integrations. GDPR-compliant with EU hosting.

Long conversation threads and complex tickets require significant time to read and understand. When agents or managers need to quickly grasp what happened, they waste valuable time scrolling through messages.

SendSeven uses Google Gemini to generate concise summaries of conversations and tickets. Summaries highlight the key issue, actions taken, and current status, giving anyone instant context.

Access AI summaries from conversations and tickets:

Go to Settings > Tenant Settings. Enable "Auto Summarize on Close" to automatically generate summaries when conversations are closed.

In any conversation or ticket, click the "Summarize" button in the header to generate an AI summary on demand.

The summary appears at the top of the conversation or in the ticket details. It includes the main issue, key points, and resolution.

Use the search feature to find conversations by summary content, making it easy to locate past issues.

Trigger and retrieve AI summaries programmatically.

Trigger AI summarization of a conversation

Retrieve conversation including the AI-generated summary