Ticket Creation: Capture Issues from Any Channel

Create support tickets from WhatsApp, Email, chat, or social messages automatically. Never lose a customer issue. AI extracts key details for faster resolution.

One click in the inbox converts any conversation into a ticket with priority, tags, and assignment. AI automatically summarizes the conversation. The ticket stays linked to the complete conversation history. Works across WhatsApp, SMS, Email, Instagram, Messenger, Live Chat, and Telegram. Also available via API. Included in every plan.

When messaging conversations require follow-up action, agents manually create tickets in separate systems, copy-pasting context and losing the conversation thread. This duplication wastes time and risks missing important details.

SendSeven lets agents create tickets directly from conversations with one click. AI automatically summarizes the conversation to populate the ticket description, and the ticket stays linked to the original conversation for full context.

One-click ticket creation from any conversation

AI-generated summaries capture key issues

Tickets linked to original conversation thread

Track ticket status alongside conversations

Create tickets from the conversation view:

Navigate to the conversation you want to create a ticket from.

Click the "Create Ticket" button in the conversation header. On mobile, tap the menu icon and select "Create Ticket".

The AI will automatically generate a summary of the conversation. Edit the title and description as needed.

Choose the ticket priority (Low, Medium, High, Urgent) and optionally assign it to a team member.

View all tickets in the Tickets section. Click any ticket to see the linked conversation.

Use the Tickets API to create and manage support tickets programmatically.

Create a support ticket from a conversation