AI Knowledge Base: Self-Learning Support Hub

Build an AI-powered knowledge base from your website, docs, and tickets. Auto-generates articles and surfaces answers instantly. Setup takes minutes.

With SendSeven, set up an AI knowledge base in 5 minutes: crawl your website, upload documents, write FAQ pairs, or learn from resolved tickets. The AI answers using RAG (Retrieval-Augmented Generation) only from your content, with source citations and zero hallucinations, across four hybrid modes from fully automated to human-first. From EUR 79/month (Professional).

Support agents spend too much time searching for answers and writing similar responses repeatedly. New agents take months to become effective. In heavily regulated sectors like banking, every answer also needs to stay compliant.

SendSeven's AI Knowledge Base learns from your documents and resolved tickets. It suggests accurate answers in real-time, helping all agents respond faster and more consistently.

AI chunks and embeds content automatically

Real-time answer suggestions as you type

Learn from accepted and edited responses

Go to Settings > Knowledge Base > Documents.

Upload documents, paste text, or enter URLs to crawl.

See how content is split and embedded for AI retrieval.

Enable learning from resolved tickets to improve suggestions.

Track suggestion acceptance rates and agent efficiency.

Manage your knowledge base programmatically.

Get AI-powered answers from your knowledge base