Ticket Management: Organize Support Efficiently

Streamline support with intelligent ticket management. Auto-categorization, priority routing, resolution tracking, and AI-powered suggestions included.

With SendSeven, every customer request across seven channels automatically becomes a ticket with priority, assignment, and complete history. @Mention handoff to colleagues, a routing bot for automatic distribution by topic or availability, AI summaries, and cross-channel conversation threads. Plans from EUR 49/month; AI and knowledge base from EUR 79 (Professional).

Support requests get lost in chat streams. There's no way to track resolution, measure response times, or ensure nothing falls through the cracks.

Create tickets from any conversation. Assign to agents, set priorities, track time to resolution, and get AI-generated summaries for quick context.

Set priority levels (low, medium, high, urgent)

In any conversation, click the ticket icon to create a ticket.

Assign to yourself or another team member.

Use internal notes to share context with your team.

Mark as resolved when complete. AI generates a summary.

Update ticket (status, priority, assignee)

Create a ticket linked to a conversation